Production
7–10 business days
Production begins after confirmation and approval of your final artwork.
Shipping & delivery
From our hands to yours.
We manage freight, delivery coordination and final-mile logistics so your order arrives on time, in perfect condition, wherever it needs to go.
Delivery that's part of the service.
Shipping isn't an afterthought at We Give Gift — it's built into every project from the start. We coordinate domestic and international freight, handle customs documentation, and keep you informed at every stage so there are no surprises at the finish line.
Production & delivery time
How long does it take?
Every order follows a clear timeline from artwork approval through to delivery. Here's what to expect at each stage.
Sea freight
Approx. 30 business days
Cost-effective for larger orders. Recommended when lead time allows.
Air freight
Approx. 10 business days
Faster turnaround for time-sensitive orders or smaller shipments.
* Delivery timeframes are estimates and may vary depending on shipping schedules, customs clearance, and other factors beyond our control.
Delivery options
Flexible shipping for every project.
Domestic delivery
We ship to any address across Australia — metro, regional and remote. Delivery timelines are confirmed at the quoting stage so you can plan around your event or campaign date.
International freight
For orders sourced overseas, we manage sea and air freight, customs clearance and import documentation. We work with trusted freight partners to keep costs competitive and timelines realistic.
Multi-location delivery
Need to send to multiple offices, venues or recipients? We can split and address shipments to multiple destinations, with consolidated tracking and a single point of contact.
Warehousing & staging
For large campaigns or phased rollouts, we can hold stock and release shipments on a schedule. Useful for event activations, onboarding kits and seasonal gifting programmes.
What to know
The details that keep things on track.
Artwork approval
Production cannot begin until your final artwork has been confirmed and approved. We'll guide you through the artwork process and flag anything that needs attention before we proceed.
Tracking & updates
You'll receive dispatch confirmation and tracking details for every shipment. For larger orders, we provide regular status updates throughout transit so you always know where things stand.
Packaging for transit
All orders are packed to protect your products in transit. For branded or fragile items, we use appropriate protective materials and ensure presentation packaging arrives in the same condition it left.
Customs & compliance
For internationally sourced goods, we handle all customs documentation, import duties and compliance requirements. We'll advise on any applicable charges at the quoting stage — no hidden costs.
Delivery address requirements
Please ensure delivery addresses include a contact name and phone number. For large or palletised deliveries, let us know if the site has loading dock access or any access restrictions.
Damaged or missing items
In the unlikely event of damage or loss in transit, contact us as soon as possible with photos and your order details. We'll work quickly to resolve the issue and arrange a replacement where needed.
Common questions
Shipping questions answered.
Ready to get started?
Tell us about your project and we'll put together a quote that covers everything — product, packaging and delivery.